Privacy policy
Effective Date: February 11, 2026
Last Updated: February 11, 2026
Welcome to HealthHouse Guelph. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how information is collected, used, and protected when you visit our website www.healthhouseguelph.ca.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Information You Provide Voluntarily
If you contact us through our website (for example, via a contact form, email link, or phone inquiry), we may collect:
Name
Email address
Phone number
Any information you include in your message
This information is used only to respond to your inquiry.
b) Website Usage Data
We may automatically collect limited technical information when you visit our website, such as:
IP address
Browser type
Device type
Pages visited
Date and time of visits
This data helps us maintain website performance and improve user experience. It does not identify you personally.
2. Appointment Booking & Health Information
Our website does not collect medical or health information directly.
If you book an appointment online, you will be redirected to our secure third-party booking platform:
Jane App
Jane App manages:
Appointment scheduling
Intake forms
Health information
Patient records
Billing and payments
Any personal or medical information you submit through Jane App is collected, stored, and protected according to Jane App’s own privacy and security policies, not this website’s policy.
We encourage you to review Jane App’s Privacy Policy on their website for full details on how your information is handled.
3. How We Use Website Information
We use website-collected information to:
Respond to inquiries
Provide clinic information and services
Maintain website functionality
Improve website content and user experience
We do not sell, rent, or trade your personal information.
4. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
Analyze website traffic
Improve performance
Remember user preferences
You may disable cookies in your browser settings; however, some features of the website may not function properly.
5. Third-Party Links
Our website may contain links to third-party platforms (including Jane App). We are not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party sites you visit.
6. Data Security
We implement reasonable administrative and technical safeguards to protect information submitted through our website.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain website inquiry information only as long as necessary to respond to your request and maintain business records, unless a longer retention period is required by law.
Medical and health records are retained within Jane App according to applicable healthcare privacy regulations.
8. Your Privacy Rights
You may request access to or correction of your personal information submitted through our website by contacting us using the information below.
Requests related to medical records or appointment data must be directed through our clinic or Jane App, as applicable.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact:
Health House Guelph
Address: 639 Eramosa Road, Guelph Ontario
Email: info@healthhouseguelph.ca
This Privacy Policy applies only to information collected through this website. Appointment booking and health data are managed through our third-party platform, Jane App.